All players that join Spinson receive 10 free spins on signup. These free spins are activated on your second login. So after you have created the account and verified the email you just need to logout and then login again and the free spins will become active.
You can only have one active bonus at the same time, so if you have a active bonus and play free spins and win more bonus money, that money is queued up behind your active bonus and will be added as soon as the first bonus is completed (or forfeited). If you have a very small amount of bonus money left and can not wager it you can forfeit the bonus under “My Account – Active Bonus – Casino”. There you can also see the queued up bonuses.
If you take any of our deposit free spins offerings you will need to wager your deposit amount 5x. That is why your deposit some times is listed as bonus money.
If you have forgotten your password, please use the 'Forgot Password?' option, follow the instructions and a new password will be issued to the e-mail address registered with your account. If you have forgotten your username, please contact support@Spinson.com
Please contact Customer Support by mail at support@Spinson.comor directly via Live Chat.
For closing your account please email Customer Support at support@Spinson.com
You can change your password by accessing ‘Change Password‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can change your registered email address by accessing ‘Change Email‘, under ‘My Account‘ section, when logged in, and following the instructions on that page.
You can check your account activity by accessing ‘My Account’ once you have logged in, or you can contact Customer Support for any information.
No, your registered username cannot be changed unfortunately.
Check if you are using the correct login details for your account, and that Caps Lock is turned off on your keyboard. You can also try to reset your password using the link 'Forgot Password?' next to the login fields. If you still cannot login please contact Customer Support.
Participating in online gaming is exciting, fun and potentially profitable for those that chose to play. However, we acknowledge that some people can develop a gaming addiction. If you feel that your gambling has gotten out of control, please visit our Responsible Gaming section found in the footer of the website and/or use the cool off and self-exclusion feature available from ‘My Account‘ when you are logged in.
Self-exclusion is treated differently, depending under which jurisdiction you are playing. Please refer to Terms and conditions on how to self-exclude.
This will differ from jurisdiction to jurisdiction, as self-exclusion is framed differently depending on which jurisdiction is applicable to you. Typically, when your self-exclusion ends, your account will be automatically reopened. In certain other jurisdictions, your account cannot be reopened, for your own protection, without positive action from you. Please read the Terms and Conditions for specific information on which self-exclusion rules are applicable to you.
This is jurisdiction specific. Typically, self-exclusion can be reduced or canceled, however there are some jurisdictions where it is not allowed to cancel or reduce self-exclusion. Please refer to the Terms and Conditions to see which self-exclusion rules are applicable to you.
We aim to reply to all customer support e-mails within a few hours. As some inquiries require a thorough investigation, response time may vary based on the nature of your e-mail. You will receive an e-mail confirmation from us when we have received your inquiry, to let you know we are working on an answer. If you find that you are not receiving the confirmation e-mail promptly after submitting your inquiry we would suggest that you have a look in your Junk Mail folder. We do not engage in the act of sending unsolicited e-mails however some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.
Simply click the 'Join Now' button, available in the header of any Spinson.com page to register. You will then be directed to the registration page. Please note that your username and your account currency cannot be changed at a later stage. Before submitting your details please make sure you declare that you are over 18 and agree to our "Terms and Conditions". You can immediately log into your account on any page using your username and password.
Please contact Customer Support Service at support@Spinson.com to assist you with the registration.
We need you to open an account with us because by doing so you are agreeing to abide by our rules and regulations which include you are over the age of 18. By registering at Spinson.com you are opening an account free of charge that enables you to use our products in fun mode and real money mode.
We need your personal details to confirm your identity, age, and address to be able to offer real money transactions and games to you. Spinson.com uses the newest and most advanced data encryption techniques to safeguard your personal detail.
No, not at all. You can play for fun on our website and as much and as often as you like. In order to be able to use our products in real money mode, you need to make a deposit.
No, only one account is permitted.
You must be at least 18 Years of age to play on the Spinson.com site.
We accept players from a vast list of countries but it is down to local legislation if the country permit gambling and therefore we prohibit player registrations in certain countries. All countries from which we allow registrations can be found in the drop down menu in the registration form.
Yes, our website is licensed. This is illustrated on the homepage of the website as well as in the Terms and Conditions, where information about the relevant license is provided.
We utilize the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to us is kept safe, secure and fully encrypted. SSL encryption is the same technology banks use to protect data. This means, your financial data such as credit card information and your personal data such as name, address and phone number, all are fully protected.
All customer funds are held in a separate account with the Bank of Valletta (www.BOV.com). This way your funds are completely ring-fenced and isolated from company funds and accounts. That means your funds are safe and always readily available for you to withdraw.
In most cases, deposits and withdrawals will be processed by EveryMatrix. If the payment is processed by a third party, EveryMatrix will not appear on the bank statement. If you do not recognize the company that appears on your bank/card statement, please contact support to confirm.
If you are playing from a restricted jurisdiction, we may not be able to accept deposits from you.
This can happen for a number of reasons, for example, the most common of which is incorrect entry of card data upon registration. Additionally, your bank may decline a transaction themselves due to insufficient funds on your card, in which case you should contact the bank directly. Also, some banks maintain a rule that does not allow you to make direct deposits to online gaming sites. Another reason may be that your transaction may have triggered our risk rule. Our support can be helpful in finding other reasons why the deposit did not succeed and provide a solution. You may want to contact your card provider to check, or try one of our many other deposit methods instead.
IBAN stands for International Bank Account Number. Which you can use when making or receiving international payments. It consists of up to 34 alphanumeric characters. You can usually find your IBAN on your bank statement or directly from your bank. A swift code is a code that is unique to your branch of the bank (also known as a Bank Identifier Code or BIC). This code usually consists of either 8 or 11 alphanumeric characters. If you are in any doubt, please contact your branch to confirm the correct code.
CVV2/CVC2 stand for "Card Verification Value/Code". It is a code that is required as a security measure when making internet payments by credit card. The code consists of three digits and can be found on the back of your credit card.
You cannot do this as this is deemed to be a third party transaction, which is not allowed.
Yes, you can use several payment methods to fund your account.
Once you login to your account, click the deposit button, you can then select your preferred payment method and follow the on screen instruction to make a deposit.
For most payment methods your deposit will be credited instantly. In the case of bank transfer this can take a bit longer to be received from the bank, at which point we will credit your account.
The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers, Bank Transfers and several local payment methods
We accept all Visa and MasterCard/maestro Credit and Debit cards as depositing methods, although there might be restrictions on withdrawals to MasterCard/Maestro card.
We currently don't charge any fees on deposits or withdrawals.
The minimum deposit amount is €10 or your currency equivalent and the maximum deposit amount vary according to payment methods you used. Please click on Deposit once you login to see the maximum deposit amount.
You are able to set Daily, Weekly or Monthly Deposit Limits. These can be set within ‘My Account’ sub section ’Responsible Gaming’. Limits can be amended at any time in the same section.
Please click ‘Deposit ‘in ‘My Account‘ and chose Bank transfers. Then follow the instructions on the screen.
To make a withdrawal, login your account and click the withdrawal button, select the methods that are available to you and follow the on-screen instruction to request a withdrawal.
We currently have no limits but there are restrictions per transaction. You may however make several transactions at the same time.
If the withdrawal has not been processed yet, you have the option to cancel it by going to My Account-> pending withdrawals or you can contact Customer Service.
Yes you can as long as it is the same card that you used to make your original deposit and the card is able to accept a withdraw back onto it. However, Mastercard is not supported for withdrawals.
Our policy is to return the original deposit amount back to the card that is used for deposit and extra winning can be returned via other method. If the card does not accept withdrawal, your winning can be paid out via bank transfer but we might need you to provide some documentation.
Due to anti money laundering laws, it is our policy to ensure the money is going back to the original source that made the deposit when possible.
We currently don't charge any withdrawal fees.
Withdrawals can take up to 3-5 working days but are usually processed much faster. E-wallets and some other local payment options can be processed the very same day.
We have a number of controls and checks that take place before any withdrawal is processed and withdrawals will be processed immediately once verifications are complete. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. Any other delays will be due to the restrictions imposed by the payment providers.
No, this is deemed as a third party transaction and will not be permitted in any circumstance.
There is no maximum withdrawal for an active user that have made a successful deposit.
Our policy is to ensure the money is going back to the original source that made the deposit when possible. Winnings over £30 000 may sometimes be divided into multiple payments/withdrawals for a maximum period of 4 months.
Please check your internet connection and that you have the latest version of Adobe Flash installed. If the issue persist, please contact Customer Support.
If you have been experiencing a slow connection, please note that having several browsers open, music programs running or downloading files can all slow your computer and/or internet connection. Your local internet service provider may also be temporarily suffering from low bandwidth. Sharing your internet connection within your household and in your local area can also slow your connection speed. Another possible solution may be to restart your computer or mobile device.
You will always find available promotions by visiting the Promotions section. However, we may also publish promotions via SMS, notifications on mobile devices, newsletters, Facebook and Twitter. We strongly suggest that you accept SMS and e-mails from Spinson.com (this is set in My Account/Profile), as some of our greatest offers are sent to you this way.
This is made very easy with Spinson.com as we list all bonuses available to you when you make a deposit. If you can choose between more bonuses, simply select the one you prefer from the list!
Yes, you can surrender a bonus before you start to play or even after you have placed bets with the bonus funds. However, if you surrender a bonus after betting with it, any won amount will be deducted from your real funds. To surrender a bonus, go to 'My account', then select Active Bonuses and Casino from left menu. Click Forfeit button found under your active bonus to surrender it.
Most casino bonuses are available for all games, while some bonuses might be limited to a specific brand, or game type. For instance only Net Entertainment games or only Video Slots. The same applies to sports bonuses - some bonuses might only be available for a specific sport or betting type. However, if any such restrictions, this is always clearly specified in the terms & conditions of the bonus. If in doubt, please contact Customer Support.
You can check your progress in 'My account' - 'Active Bonuses'.
Some of the promotions will be eligible only for customers from certain countries or that are using specific payment methods. There may also be restrictions based on previous misuse of our promotions. For any assistance, please contact Customer Support Team by mail at support@Spinson.com or via Live Chat.
We only offer casino games from large, well-recognized and trusted casino software providers. All providers are certified, which means they have been methodically and scientifically tested by e.g. Technical Systems Testing (TST) - one of the world's most experienced and trusted gaming test labs, and part of the Gaming Laboratorites International (GLI) group, or by eCOGRA, a London-based internationally accredited testing agency and player protection and standards organisation that provides an international framework for best operational practice requirements, with particular emphasis on fair and responsible gambling. At our website, you can be 100% confident that the Random Number Generator (RNG) that returns the outcome of a casino game round is completely random and unbiased, no matter which game you play. We would never offer games or brands that do not come with trusted certifications.
We offer casino games from the most reputable casino game providers in the industry. You can browse through games from specific providers on the casino page.
'Game Rules' for each game can be found when you open the game.
The theoretical payout varies from game to game and it is determined by the game providers when developing the game itself.
Yes, you can play the majority of games for free if you chose the ‘Play for Fun‘ mode.
Yes, before the game round has started it is possible to change or remove a bet.
The game is stored on the game server, simply log in and open the same game(s) you played when you are connected again, and continue where you left off. Whether you wait 5 minutes or 5 months, any game round will be waiting for you to complete it!